Privacy Policy

Effective Date: August 6, 2025

This Privacy Policy of Toki AI (“We,” “Us,” or “Our”) describes Our policies and procedures on how we might collect, store, use, and/or share Your information when You use Our Service. This includes use of Our Website at https://toki.ai (the “Website”). The Privacy Policy also tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Website, You agree to the collection and use of information in accordance with this Privacy Policy.

Should You have any questions or concerns regarding this Privacy Policy and Our Services, please check Our Terms of Service, or contact Us directly via [email protected].

Please read this Privacy Policy carefully and ensure that You understand it. By using any of Our Services, You agree to this Privacy Policy and Our collection, use, and disclosure of Your information as described in this Privacy Policy.

If You disagree with this Privacy Policy, You must stop using Our Services immediately.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Website refers to Toki AI, accessible from https://toki.ai.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Account means a unique account created by You to access Our Service or parts of Our Service.
Service refers to the products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products") that We offer. These tools are designed for functions including Image generation, Video generation, AI automation, and Image analysis, to provide You with innovative solutions. The terms in this Privacy Policy govern Your use of the AI Products within Our Services through the Website.
Personal Data is any information that relates to an identified or identifiable individual.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Collection of Information

We gather certain information about You from various sources, as outlined in this section.

Information You Directly Provide

Certain functionalities of our Services may require you to submit information directly to us. While you may choose not to provide this information, doing so could limit your ability to access or utilize specific features. Based on how you engage with our Services, we may collect some or all of the following data:

Account and Contact Details

When you establish an account, we collect your name, email address, and account password. Additional details related to your account, such as your phone number, company or business name, job title, may also be collected. Depending on the subscription plan you select, we may gather payment details and transaction records.

User-Provided Content

When utilizing our Services, we collect personal data embedded within the text, audio, scripts, images, videos, or other forms of input (collectively referred to as "Input" per our Terms) that you submit to create videos, avatars, or other outputs, along with associated metadata.

As detailed below, we may use this Input to enhance our Services, such as by training and refining the models that underpin our platform. Certain features necessitate processing portions of faces or bodies in photos or videos, which may include facial imagery, to generate and customize avatars.

Content Shared on the Services

Some features of our Services allow you to share templates, videos, or other content with other users. We collect any information you choose to share or make publicly available ("User-Generated Content" or "UGC").

We, or other parties, may store, display, reproduce, publish, or otherwise utilize UGC, potentially alongside your name and email address, with or without attribution to you. Other users or third parties may also access UGC and may have the ability to share it externally.

Data Collected Automatically

We gather specific information about your engagement with our Services (“Usage Data”) automatically through the use of cookies, web beacons, and similar technologies (“Tracking Technologies”). This information includes:

Device Details: Information such as the type of device, operating system, unique device identifier, and IP address.
Geolocation Data: Approximate location derived from your IP address.
Interaction Data: Details about how you interact with our Services, including your browser type, operating system, timestamps of activities, and clickstream data (such as the referring website, the content you view or interact with, the features you access, actions you perform on the Services, and the website you navigate to afterward).

For further details on our use of Tracking Technologies and your options, please refer to the “Cookies and Tracking Technologies” section below.

Use of Your Personal Information

We utilize your personal information to deliver optimal products and services tailored to your needs. The processing of your personal data will only occur where permitted by a valid legal basis, depending on your country of residence.

Generally, Toki AI functions as a data processor when handling personal data on behalf of our business clients, in accordance with their directives. However, Toki AI acts as a data controller when processing personal information for purposes such as marketing, service enhancement, and compliance with regulatory requirements.

The following outlines the purposes for processing your personal data:

Account Management and Service Access: We process your personal data to establish and manage your account, as well as to facilitate your access to and use of our Services. This is necessary to fulfill our obligations under the Terms of Service agreement with you.
Personalized User Experience: We use your data to customize and enhance your interaction with our Services, including providing recommendations, enabling the creation of outputs, and generating such outputs for you. This is necessary to meet our commitments under the services agreement with you.
Customer Support and Communications: We process your data to provide customer support, respond to your inquiries, deliver subscribed email communications, or send account-related announcements. This is necessary to perform our obligations under the services agreement with you.
Model Training and Improvement: We may use your data to train and refine the models that drive our products and services, such as improving the accuracy of our avatar creation models. This processing is based on our legitimate interest and is conducted with appropriate safeguards. You may opt out of this processing by contacting us at [email protected].
Service Usage Analysis and Enhancement: We analyze your data to understand usage patterns, identify trends and preferences, address errors, and develop new products, services, features, or functionalities. This is based on our legitimate interest in improving our Services.
Safety and Security: We use your personal data to enhance the security and safety of our Services, including through troubleshooting, data analysis, testing, evaluation, and system reporting. This is based on our legitimate interest in maintaining a secure environment.
Legal and Contractual Compliance: We process your data to comply with applicable legal obligations, enforce our contractual agreements and policies, and protect or defend our Services, rights, and those of our users or others. This may be necessary to meet legal requirements, such as responding to a court order, or to safeguard our legitimate interests in protecting our contracts and rights.
Marketing Communications: With your consent or where permitted by applicable law, we may send you marketing communications, including updates and offers about our products or services. We will not send unsolicited marketing communications unless allowed by law and will take all reasonable measures to comply with applicable email marketing regulations. You may opt out of receiving these communications at any time by using the unsubscribe option included in the email.

Retention of Your Personal Data

We will retain your personal data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. We will keep and process your personal data to the extent required to meet our legal obligations (such as retaining data to comply with applicable laws), address disputes, and enforce our contractual agreements and policies.

Additionally, Toki AI will retain Usage Data for internal analytical purposes. Usage Data is typically stored for a shorter period, except in cases where it is used to enhance the security or functionality of our Services, or when we are legally required to retain such data for extended periods.

Disclosure of Your Personal Data

Business Transactions

In the event that We undergo a merger, acquisition, or sale of assets, Your Personal Data may be transferred to another entity. We will notify You prior to any such transfer of Your Personal Data, ensuring You are informed if it becomes subject to a different Privacy Policy.

Law Enforcement

In specific situations, Toki AI may be obligated to disclose Your Personal Data if mandated by law or in response to legitimate requests from public authorities, such as a court or government agency.

Other Legal Requirements

Toki AI may disclose Your Personal Data when it reasonably believes such disclosure is necessary to:

Fulfill a legal obligation
Safeguard and defend Toki AI’s rights or property
Prevent or investigate potential misconduct related to the Service
Protect the personal safety of Service Users or the general public
Mitigate legal liability

Transfer of Your Personal Data

Your information, including Personal Data, is processed at Toki AI’s operational facilities and in other locations where the entities involved in processing are based.

As a result, your data may be transferred to and stored on servers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your region.

By accepting this Privacy Policy and submitting your information, you provide your consent for the transfer of your personal data.

We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to any organization or country unless appropriate safeguards are implemented to protect the security of your data and other personal information.

Delete Your Personal Data

You have the right to request the deletion of the personal data we have collected about you, and we will assist in fulfilling such requests as required.

Our Services may provide you with tools to remove certain personal data directly through the platform. For instance, you may be able to delete specific information via the settings menu within the application, where such functionality is available.

Additionally, you may access, modify, or delete your personal data at any time by logging into your account (if applicable) and navigating to the account settings section, which enables you to manage your personal information. Alternatively, you may contact us to request access to, correction of, or deletion of any personal data you have provided to us.

Security of Your Personal Data

We place great importance on safeguarding your personal data. However, please be aware that no method of data transmission over the Internet or electronic storage system can be deemed completely secure.

Although we employ industry-standard measures to protect Your personal data, we cannot ensure its absolute security.

Content Restrictions

To ensure our AI-generated content platform remains secure, ethical, and responsible, we have established the following content restrictions applicable to all users. These guidelines govern all content created, uploaded, or shared on our platform.

Prohibited Content

The following categories of content are strictly forbidden:

Illegal Content: Materials that promote, facilitate, or engage in unlawful activities, including but not limited to fraud, violence, or the distribution of illegal goods or services.
Harmful or Discriminatory Content: Content that incites hatred, violence, or discrimination against individuals or groups based on characteristics such as race, religion, gender, sexual orientation, or other protected attributes.
Inappropriate or Explicit Content: Materials containing pornography, excessive violence, or depictions of sexual abuse, child exploitation, or animal cruelty.
Intellectual Property Infringements: Content that violates copyrights, trademarks, or other intellectual property rights of third parties.
Misleading Content: Materials that are intentionally false, deceptive, or misrepresented as factual.
Privacy Violations: Content that discloses personal information without consent or infringes upon an individual’s privacy rights.
Hate Speech: Content that promotes hostility, prejudice, or discrimination against individuals or groups based on protected characteristics.
Harassment or Bullying: Content intended to intimidate, threaten, or harass individuals or groups.
Promotion of Self-Harm or Suicide: Content that endorses or glorifies self-harm, suicide, or other harmful behaviors.
Spam or Malicious Content: Spam, malware, or materials designed to deceive, phish, or harm users.
Impersonation: Content that falsely or deceptively represents individuals, organizations, or entities.
Prohibited Activities: Use of our Services for illegal or restricted purposes, such as unauthorized gambling, malware distribution, or interference with the platform’s functionality.

Additional Restrictions for AI-Generated Content

Given that our platform leverages AI technology to generate content, we enforce the following additional restrictions to ensure its ethical and responsible use:

Prohibition on Misrepresentation: You may not present AI-generated content as your own original work without clearly disclosing its AI-generated origin.
Restriction on Sensitive Data: You must avoid inputting sensitive personal information, such as racial or ethnic origins, political views, religious beliefs, health data, or sexual orientation, into our AI tools.
Prohibition on Harmful Outputs: You must not use our AI tools to generate content that is harmful, offensive, or violates the prohibitions outlined above.

Enforcement

We reserve the right to remove any content that violates these guidelines and to take appropriate actions, including suspending or terminating user accounts. Additionally, we may report any illegal activities to the relevant authorities.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to monitor activity on our Services and to retain specific information. These technologies include beacons, tags, and scripts, which are employed to gather and track data to improve and analyze our Services. The technologies we use may include:

Cookies or Browser Cookies: A cookie is a small data file placed on your device. You may adjust your browser settings to decline all cookies or to alert you when a cookie is being sent. Please note that disabling cookies may limit your ability to access certain features of our Services.

Links to Third-Party Websites

Our Services may contain links to external websites that are not managed or operated by us. Clicking on these third-party links will direct you to the respective external site. We strongly advise you to review the privacy policy of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy practices, or operations of any third-party websites or services.

Opting Out of Data Use

Toki AI collects and processes personal data to improve our Services, customize your experience, and deliver targeted advertising. We are dedicated to safeguarding your privacy and provide multiple options for you to opt out of certain uses of your personal data. Please consider the following methods to exercise your privacy rights:

Browser Configuration: You may modify your browser settings to disable cookies. Please note that doing so may restrict access to certain features and functionalities of our Website and Services.
Opt-Out of Targeted Advertising: To opt out of personalized advertising, you may contact us at [email protected].
Account Deactivation: You may request the deactivation of your account at any time by reaching out to us at [email protected]. Upon deactivation, we will handle your personal data in accordance with applicable privacy laws and regulations.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically, and when we do, we will update the “Effective Date” at the top of the policy and publish the revised version on our Website.

In the event of significant changes to how we process your personal information, we will make reasonable efforts to inform you and take any additional measures required by applicable law.

We encourage you to review this page regularly to stay informed about any updates. If you do not agree with the changes made to this Privacy Policy, please refrain from using or accessing our Services.

Contact Us

If you have any inquiries regarding our Services or this Privacy Policy, please reach out to us via email at [email protected].

When submitting a query, particularly if it pertains to the personal data we hold about you, please ensure your request is clear and specific.

If you believe we have violated applicable data privacy or protection regulations, you may file a complaint with the relevant data protection authority in your jurisdiction or in the region where you believe the violation occurred. However, we encourage you to contact us first to address any concerns, as we are committed to resolving issues promptly.